Pengaruh Kecemasan Sosial terhadap Online Self-Disclosure pada Remaja yang Menggunakan Chatbot Artificial Intelligence (AI) sebagai Media Pengungkapan Perasaan
DOI:
https://doi.org/10.62710/yfy98n18Keywords:
kecemasan sosial, online self-disclosure, chatbot artificial intelligence, remajaAbstract
Perkembangan teknologi artificial intelligence (AI) menghadirkan chatbot sebagai media alternatif bagi remaja utuk mengungkapkan perasaannya secara daring (online self-disclosure). Penelitian ini bertujuan untuk mengetahui pengaruh kecemasan sosial terhadap online self-disclosure pada remaja yang menggunakan chatbot artificial intelligence (AI), serta menguji apakah pengaruh tersebut berbeda pada tiga kelompok usia remaja (awal,madya, dan akhir). Penelitian ini menggunakan pendekatan kuantitatif engan desain korelasional prediktif, melibatkan 386 responden berusia 12-21 tahun yang dipilih melalui kuota sampling. Data dikumpulkan menggunakan Social Anxiety Scale for Adolescents (SAS-A) dan skala online self-disclosure adaptasi dari Leung (2002), kemudian dianalisis menggunakan regresi linear sederhana. Hasil penelitian menunjukkan kecemasan sosial berpengaruh positif dan signifikan terhadap online self-disclosure (R = 0,531; R² = 0,282; p < 0,001). Pengaruh ini juga signifikan pada ketiga kelompok usia, dengan kontribusi terbesar pada remaja awal (R² = 0,593), diikuti remaja akhir (R² = 0,290), dan terendah pada remaja madya (R² = 0,113). Ditemukan juga perbedaan kecemasan sosial yang signifikan berdasarkan jenis kelamin dan durasi penggunaan chatbot, namun tidak pada online self-disclosure. Temuan ini menunjukkan bahwa chatbot artificial intelligence (AI) berperan sebagai saluran komunikasi yang privat yang membantu remaja dengan kecemasan sosial untuk lebih terbuka mengungkapkan perasaannya, meskipun peran tersebut perlu dimaknai secara hati-hati mengingat keterbatasan chatbot artificial intelligence (AI) sebagai media dukungan emosional.
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