Pengaruh Kompetensi terhadap Kinerja Pegawai Layanan Melalui Tingkat Pendidikan sebagai Variabel Moderasi (Studi Pelaksanaan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Serang)
DOI:
https://doi.org/10.62710/azb9z513Keywords:
Kompetensi, Tingkat Pendidikan, Kinerja Pegawai LayananAbstract
This study examines the relationship between competence, education level, and service employee performance at DPMPTSP Serang City. A quantitative approach was applied involving 87 employees selected through a saturated sampling technique. Data were collected using questionnaires and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS. Competence in this study includes training, work experience, knowledge, communication, and work environment as important aspects supporting employees’ ability to perform service-related tasks. Education level was examined as a moderating variable to determine whether it strengthens the relationship between competence and service employee performance. The findings indicate that competence has a positive and significant effect on service employee performance. Meanwhile, education level positively moderates the relationship between competence and service employee performance, although the moderating effect is not statistically significant. These findings emphasize the importance of continuous competence development to support and improve service employee performance and the quality of public services.
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