Malya Nadhira Azra, Usep Suhud, and Meta Bara Berutu. “Pembentukan Customer Satisfaction Dan Customer Loyalty Pada Layanan Mobile Banking”. PENG: Jurnal Ekonomi dan Manajemen 3, no. 1 (August 3, 2025): 218–244. Accessed October 21, 2025. https://teewanjournal.com/index.php/peng/article/view/2080.