Analisis Tingkat Kepuasan Petugas Kesehatan terhadap Penggunaan Rekam Medis Elektronik
DOI:
https://doi.org/10.62710/c30w1528Keywords:
Community Health Centers, Electronic Medical Records, Electronic Medical Records Training, Health Worker SatisfactionAbstract
The implementation of Electronic Medical Records (EMR) is part of the digital transformation of healthcare services aimed at improving service quality, work efficiency, and the quality of health information management. The success of EMR implementation is not only determined by technological readiness but also influenced by the level of satisfaction of healthcare workers as system users. This study aims to analyze factors related to healthcare worker satisfaction in the use of EMR at the Darussalam Community Health Center (Puskesmas Darussalam). The study used an observational analytical design with a cross-sectional approach. The study sample consisted of 40 healthcare workers selected using a total sampling technique. Data were collected using a structured questionnaire that had met validity and reliability tests, then analyzed using the Chi-Square test with a significance level of 95%. The results showed that most respondents were aged 30–40 years (45.0%), were female (65.0%), had worked for 5–10 years (45.0%), and had attended EMR training (60.0%). Bivariate analysis showed that age (p=0.041) and history of EMR training (p=0.008) were significantly associated with healthcare worker satisfaction, while gender (p=0.321) and length of service (p=0.274) were not significantly associated. EMR training was shown to be the most significant contributing factor to user satisfaction. It was concluded that competency improvement through continuous training and improvements in the quality of systems and infrastructure are necessary to increase staff satisfaction and support the successful implementation of Electronic Medical Records in Community Health Centers.
Downloads
References
Asyfia, A., Zaid, Mahendika, D., & Setyowati, M. (2023). Medical Record Digitization Policy: Overview of the Health Minister Regulation Number 24 of 2022. Consilium Sanitatis: Journal of Health Science and Policy, 1(2), 54–61. https://doi.org/10.56855/jhsp.v1i2.227
Azizah, Y. S. N., Pertiwi, T. S., Hosizah, H., & Nurmalasari, M. (2026). Hubungan Literasi Digital dengan Kesiapan Teknologi menggunakan TRI (Technology Readiness Index) pada Pengguna Rekam Medis Elektronik di Klinik Utama Grha Atma Bandung. JURNAL PENELITIAN SISTEM INFORMASI (JPSI), 4(2), 347–361.
Dubale, A. T., Mengestie, N. D., Tilahun, B., & Walle, A. D. (2023). User Satisfaction of Using Electronic Medical Record System and Its Associated Factors among Healthcare Professionals in Ethiopia: A Cross‐Sectional Study. BioMed Research International, 2023(1). https://doi.org/10.1155/2023/4148211
El-Tsana, A. V., Alvianty, R. A., Octaviani, P., Syahidah, R., & Wasir, R. (2025). Health System Transformation in Indonesia: Implementation and Challenges of Six Policy Pillars. Indonesian Journal of Health Science, 5(3), 553–560. https://doi.org/10.54957/ijhs.v5i3.1548
Faida, E. W., & Ali, A. (2021). Analisis Kesiapan Implementasi Rekam Medis Elektronik dengan Pendekatan DOQ-IT (Doctorâ€TM s Office Quality-Information Technology). Jurnal Manajemen Informasi Kesehatan Indonesia, 9(1), 67.
Heri, R. I. (2024). Model Pengaruh Literasi Teknologi Informasi Komunikasi, Pengetahuan RME Dan Karakteristik Sosiodemografi Terhadap Kesiapan Tenaga Kesehatan Adopsi Sistem Rekam Medis Elektronik Di Rumah Sakit Sayang Rakyat.
Hidayat, A. S., Lestari, P., Hasibuan, N., Nazuha, S., Suprianto, Y. N., & Purba, S. H. (2025). Pengaruh Sistem Informasi Kesehatan terhadap Peningkatan Kualitas Pelayanan Medis di Puskesmas. Jurnal Manajemen Informasi Kesehatan (Health Information Management, 10 (1), 1–10. Https://Doi. Org/10.51851/Jmis. V10i1. 638.
Himawan, A. (2025). Evaluation of the Application of Electronic Medical Records with a Technology Acceptance Model Approach in Hospital X. Eduvest - Journal of Universal Studies, 5(5), 5165–5181. https://doi.org/10.59188/eduvest.v5i5.51152
Kavandi, H., Al Awar, Z., & Jaana, M. (2024). Benefits, Facilitators, and Barriers of Electronic Medical Records Implementation in Outpatient Settings: A Scoping Review. Healthcare Management Forum, 37(4), 215–225. https://doi.org/10.1177/08404704231224070
Kurniawan, A. L., & Arini, M. (2024). Effectiveness and User Satisfaction of Electronic Medical Records in Indonesia Private Hospital. South Eastern European Journal of Public Health, 1128–1138. https://doi.org/10.70135/seejph.vi.2363
Listiowati, E., Pratama, D. D., Pramayanti, Y., Samsudin, M. A., Arini, M., & Kurniawan, N. U. (2025). Understanding User Acceptance of Electronic Medical Records: A Mixed method Study. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), 8(9), 876–898. https://doi.org/10.56338/mppki.v8i9.7581
Lloyd, S., Long, K., Probst, Y., Di Donato, J., Oshni Alvandi, A., Roach, J., & Bain, C. (2024). Medical and Nursing Clinician Perspectives on the Usability of the Hospital Electronic Medical Record: A Qualitative Analysis. Health Information Management Journal, 53(3), 189–197. https://doi.org/10.1177/18333583231154624
Prathiwi, E., Pramesona, B. A., Suwandi, J. F., Karyus, A., & Kurniawan, B. (2025). Benefits and Opportunities of Implementing Electronic Medical Records: A Literature Review. International Journal of Current Science Research and Review, 08(05). https://doi.org/10.47191/ijcsrr/V8-i5-71
Rahmi, D., Indasah, I., & Wardani, R. (2025). Peran Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Terhadap Implementasi dan Kepuasan Pengguna Rekam Medis Elektronik. Jurnal Penelitian Kesehatan" SUARA FORIKES"(Journal of Health Research" Forikes Voice"), 16(3), 739–745.
Stoumpos, A. I., Kitsios, F., & Talias, M. A. (2023). Digital Transformation in Healthcare: Technology Acceptance and Its Applications. International Journal of Environmental Research and Public Health, 20(4), 3407. https://doi.org/10.3390/ijerph20043407
Sugiarto, P., Purnami, C. T., & Jati, S. P. (2024). Supporting and Inhibiting Factors in Implementing Electronic Medical Records (EMR) Policy in Indonesia. BIO Web of Conferences, 133, 00038. https://doi.org/10.1051/bioconf/202413300038
Syahrial, S., Widyaningsih, C., & Garmelia, E. (2025). Analisis Kepuasan Pengguna Rekam Medis Elektronik Berdasarkan Metode End User Computing Satisfaction di Rumah Sakit Tingkat II Putri Hijau Medan. Jurnal Teknologi Informasi, 11(2), 193–209.
Wijayanti, R. A., Rohman, N. C. A., Rachmawati, E., & Rahagiyanto, A. (2025). Evaluasi RME Rawat Jalan Menggunakan Metode EUCS di RSUD Ngudi Waluyo Wlingi. Jurnal Manajemen Informasi Kesehatan Indonesia, 13(2), 109–116.
Wulandari, M., Novriyanti, T., Purwadhi, P., & Widjaja, Y. R. (2025). Implementasi Strategi Transformasi Digital dalam Meningkatkan Kualitas Pelayanan di Rumah Sakit: Studi Kualitatif. Innovative: Journal Of Social Science Research, 5(1), 1415–1427.
ZR, C. A., Nugraha, S., & Istiqlal, H. (2025). Pengaruh Penggunaan Electronic Medical Record (Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan) terhadap Kepuasan Pengguna di RSU Kasih Ibu Saba, Gianyar. Jurnal Manajemen Dan Administrasi Rumah Sakit Indonesia (MARSI), 9(4), 571–595.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Raskhita Irena Debora Tarigan, Hanry Anta Lesmana, Jeanika Pinem, Eka Permatasari Purba (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
