Pengaruh Integrasi Praktik Manajemen dan Pemanfaatan Teknologi Informasi terhadap Kinerja Seller Marketplace di Indonesia

Authors

  • Riscki Elita Rosihana Politeknik Ganesha Medan Author

DOI:

https://doi.org/10.62710/f70w6b58

Keywords:

management practices; information technology utilization; seller performance; digital marketplace; digital business.

Abstract

This study examines the role of management practices and information technology utilization in shaping seller performance within digital marketplace platforms in Indonesia. The research adopts a quantitative approach by conducting a survey of 44 active sellers who meet the predefined criteria. Data were analyzed using multiple linear regression to assess both individual and combined effects of the examined variables. The findings indicate that management practices contribute positively to seller performance, while the utilization of information technology demonstrates a stronger influence. When considered jointly, the integration of managerial capabilities and digital system usage explains a substantial proportion of variation in seller performance, as reflected by a coefficient of determination (R²) of 0.625. These results highlight that improving seller performance in digital marketplaces requires not only structured operational management but also the effective use of relevant digital technologies.

Downloads

Download data is not yet available.

References

Changwong, K., Sukkamart, A., & Sisan, B. (2024). Critical thinking skill development: Analysis of a new learning management model for Thai high schools. Journal of International Studies, 11(2):37-48. doi:10.14254/2071- 8330.2018/11-2/3.

Ahadiyah, F. N. (2022). Perkembangan teknologi informasi terhadap peningkatan bisnis online. Interdisiplin: Journal of Qualitative and Quantitative Research, 1(1).

Al-Hakimi, M. A., Ahmed, R. R., & Khalid, K. (2025). Digital marketing capabilities and SME performance: The role of business process integration. Journal of Research in Marketing and Entrepreneurship, 27(1), 1–20.

Asmawati, A., Ahmad, I., Suwarni, E., & Hasrina, C. D. (2023). Online marketing readiness of MSMEs in Indonesia: A perspective of Technology–Organizational–Environmental framework. Journal of Economics, Business, and Accountancy Ventura, 27(1).

Asosiasi E-commerce Indonesia. (2023). Laporan E-commerce Indonesia 2023.

Ausat, A. M. A., & Peirisal, T. (2021). Determinants of e-commerce adoption on business performance: A study of MSMEs in Malang City, Indonesia. Jurnal Optimasi Sistem Industri, 20(2), 104–114.

Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). SAGE Publications.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.

Hidayat, R., Nugroho, A., & Prasetyo, D. (2021). Pemanfaatan teknologi informasi dalam peningkatan kinerja penjual online. Jurnal Teknologi Informasi, 15(2), 45–58.

Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2017). Strategic management: Concepts and cases—Competitiveness and globalization. Cengage Learning.

Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson Education.

Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson.

Liang, Z. (2025). The impact of digital marketing capability on firm performance: The mediating role of digital transformation. Journal of Risk and Financial Management, 20(3), 236.

Nguyen, T. T., Pham, Q. T., & Tran, H. T. (2023). The impact of integrating managerial practices and information systems on firm performance. Information Systems Frontiers, 25(4), 987–1002.

https://doi.org/10.1007/s10796-022-10345-8

Prakasa, Y. (2024). Linking digital capability to small business performance: Evidence from emerging economies. Cogent Business & Management, 11(1), 2342486.

Porter, M. E., & Heppelmann, J. E. (2015). How smart, connected products are transforming companies. Harvard Business Review.

Rahayu, R., & Day, J. (2022). Digital transformation of small and medium enterprises in developing countries: Drivers, barriers, and performance outcomes. Journal of Small Business Management, 60(1), 1–30.

https://doi.org/10.1080/00472778.2021.1982048

Robbins, S. P., & Coulter, M. (2017). Management (13th ed.). Pearson.

Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson.

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). Wiley.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Sutrisno, E. (2019). Pengaruh praktik manajemen terhadap produktivitas pegawai. Jurnal Manajemen, 11(1), 12–25.

Turban, E., Pollard, C., & Wood, G. (2018). Information technology for management: On- demand strategies for performance, growth, and sustainability (11th ed.). Wiley.

Wijaya, A. (2020). Analisis faktor-faktor yang mempengaruhi kinerja penjual di marketplace.

Jurnal Ekonomi Digital, 8(3), 34–47.

Published

2026-01-14

How to Cite

Rosihana, R. E. (2026). Pengaruh Integrasi Praktik Manajemen dan Pemanfaatan Teknologi Informasi terhadap Kinerja Seller Marketplace di Indonesia. Jurnal Ragam Pengabdian, 3(1 (Spesial Issue), 1869-1878. https://doi.org/10.62710/f70w6b58